Exchange & Refund Policy

Eco-Scape guarantees satisfactory quality for all of our products. 

We will reject any requests that do not meet the below criteria.

 

Exchange

  • Only within 3 days from date of delivery
  • Only allowed for:
    - damaged/infested plants or products
    - wrongly delivered items
  • All items must be in their original condition, with its tag still in place.

 

Refund

  • Strictly not allowed

 

Order Cancellation

  • When payment has been made, but items have not been delivered.
  • When payment (bank transfer) has not been made within 1 day since order was placed, we will contact you in regards to order cancellation.